Refund Policy

ApowerShare provides new users with a 30-day free trial. The free trial version includes all features, it only has a length limitation. It only allows you to download the first 6 minutes of each video. To enjoy full download features, you need to purchase a license. Before purchasing, you can download its free trail to test software compatibility with your OS. Once the order is completed, your refund will be approved only under the accepted circumstances. To give you a clearer understanding of the refund process, we have listed all the details below:

ACCEPTED Cases

Eligible Cases

UNACCEPTED Cases

ApowerShare operates on a "try-before-you-buy" model. The free trial lets you verify functionality, compatibility, and output quality. You have 30 days to test the software before deciding to purchase it. Therefore, you'd better read the product description or test it before purchasing to confirm whether the software meets your needs. Refunds are denied if dissatisfaction stems from not reviewing product descriptions or testing the trial.

You claimed that you did not receive the verification activation code, but did not check your spam/promotional email folder for the verification code. You entered an incorrect email address but failed to contact support for a correction. You waited weeks/months to report the issue, exceeding the refund window. In this case, you should contact us for assistance. Refunds are denied if you didn't seek assistance from ApowerShare's Support Team.

You purchased the alleged "wrong" product from ApowerShare and the "right" product elsewhere, but you didn't request a refund/exchange from ApowerShare within the applicable refund date. Refunds are denied unless you contacted support for an exchange during the refund window.

You requested a refund but you refused to provide error logs, screenshots, or system details. Or, you ignored troubleshooting steps provided by the support team.

You requested a refund because the product is cheaper in another country or region. You found a cheaper alternative after purchasing. You decided you no longer need the software. Refunds are not granted for personal preference changes.

You requested a refund 2+ months after buying the software. Late requests are automatically rejected.

You submitted a refund request with vague explanations like "I don't want it anymore."

"No Reason" refund requests.

Important Notice

ApowerShare offers a 5-day money-back guarantee for its monthly and annual subscription products, and a 30-day money-back guarantee for its lifetime license. The 5-day money-back guarantee starts immediately after your payment is processed. Refunds are not approved if requested after the guarantee period expires.

ApowerShare offers a 5-day money-back guarantee for its monthly and annual subscription products, and a 30-day money-back guarantee for its lifetime license. The 5-day money-back guarantee starts immediately after your payment is processed. Refunds are not approved if requested after the guarantee period expires.

All subscriptions (monthly/annual) renew automatically to avoid service interruptions. You can cancel your monthly/yearly subscription at any time during your subscription period. Please email us to cancel auto-renewal (provide us with your order ID, name, and registration email).

Your refund will be processed within 3-10 business days, depending on your payment method. If delayed, check your payment account or contact your bank. If unresolved after 10 days, please contact with ApowerShare Support Team.

Contact information

If you have any questions about our policies or the Software, please contact our support team: [email protected].